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Twilio Task Router - How to transfer assigned Task to some other worker?
There is one task Assigned to WORKER A, however after spending sometime, WORKER A realized, this can not be handled by own and needs to be transferred to WORKER B.
How can we achieve this using Twilio Task Router?
- twilio-taskrouter
First you have to understand how is the lifecycle of a Task.
- When the task is created. the first state is pending.
- Then, Twilio will look for a worker who has capacity to get this Task.
- The task is now reserved.
When a Task is reserved, this task could not be assigned to a new agent, because it violates the Task LifeCycle. ( https://www.twilio.com/docs/taskrouter/lifecycle-task-state )
If you are going to solve this problem, you have two options:
If you want a Flex solution for the twilio flex plattaform you can use a plugin available ( https://www.twilio.com/docs/flex/solutions-library/chat-and-sms-transfers )
If you want to solve it with a backend solution. you have to first:
- delete or complete the Task.
- Create a new one with the same Task attributes to preserve the data in the conversation.
- Create a new channel to communicate the worker with the task user.
- Assign the task to the workerSid (WorkerB). Remember that, you have to handle if the worker B has no capacity to recieve a new Task
- 1 Here is sample by twilio that also have this feature implemented github.com/vernig/twilio-taskrouter-agent-frontend – Bilal Mehrban Jun 25, 2021 at 6:47
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There is one task Assigned to WORKER A, however after spending sometime, WORKER A realized, this can not be handled by own and needs to be transferred to WORKER B. How can we achieve this using Twilio Task Router?
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Gigantt: Plan Projects, Assign Tasks And Track Progress Online
Gigantt is an online project management web app that can be used to plan projects, assign tasks to co-workers, with automatic scheduling facility. It comes with a high resolution zooming UI , which provides the option to create entire project schedules within an infinite zooming interface. Gigantt also offers the option to export your project data offline in various formats and makes it possible to share your project schedules online via direct link (sharing URL).
Plan Projects And Assign Tasks To Co-Workers
With Gigantt you can plan projects as fast as you can navigate the zooming UI or type! When you login to Gigantt, you are provided with step-by-step instructions to create your project schedules. Gigantt has keyboard shortcuts to help shorten the timeframe required for project management and online collaboration , to ensure quick task creation, editing and a fast response.
Online Collaboration, Brainstorming And Mind Mapping
You can also use Gigantt for brainstorming with co-workers, especially when some of them may be geographically located in other parts of the world. Gigantt projects can be edited by all participants working on the same work-plan, simultaneously. This real-time collaboration can increase efficiency and you can even manage multiple projects across different teams with ease and comfort. You can also use the zooming UI of Gigantt to create mind maps, which in turn can eventually be used as project schedules or timelines. This can help you avoid using elaborate PowerPoint timelines, which can be quite laborious to create.
High Resolution Infinite Zoom
With Gigantt, you can plan projects in a high-resolution zooming UI, which means that you can drill down into a project and break tasks into small boxes. This can also be helpful in planning ahead for advanced tasks, as you can extract required content by zooming into more details when required. You can also adjust the Zoom Sensitivity via Preferences .
Automatic Task Scheduling And Progress Tracking
Tasks can be scheduled automatically and you can easily assign tasks to co-workers and create logical connections. For example, Gigantt instantly shows you projected delivery dates with its scheduling algorithm. After you are done with a project, you can hit “D” to mark it as done. To track the project progress, you can simply see how much work each member has completed, across different teams, with the help of the simple and easy to understand project management options within Gigantt.
Export Data in Different Formats
You can also export your project data in different formats, including; PNG, CSV, MS Project (XML), Text, HTML, JSON (Gigantt) and Graphviz (DOT).
Gigantt Video Demonstration
You can see a video demonstration for Gigantt from the developer’s video given below.
Gigantt costs $30 per user-per month, however, you can try it for free on a 30-day trial basis.
Go to Gigantt
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- Using Processes in Oracle Integration Generation 2
- Get Started with Processes
Tour the My Tasks Page
Depending on your role, use the My Tasks page to work on, monitor, troubleshoot, or administer process tasks.
In the Oracle Integration navigation pane, click My Tasks to view your tasks and manage your work.
Let’s take a closer look at some key functions that you’ll find yourself using most often.
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There is one task Assigned to WORKER A, however after spending sometime, WORKER A realized, this can not be handled by own and needs to be transferred to WORKER B. How can we achieve this using Twilio Task Router?
But they're not the one to be assigned to it. Someone else, from clear across the city is assigned to the task. It seems to be more like it picks a random villager to do a job, than anything to do with proximity to the task
Pipedrive is a Flexible, highly focused on driving the sales, and easy-to-use CRM software built by salespeople and marketing professionals with a single goal – to simplify your sales process and assist salespeople in clinching the deals
Gigantt is an online project management web app that can be used to plan projects, assign tasks to co-workers, with automatic scheduling facility
Depending on your role, use the My Tasks page to work on, monitor, troubleshoot, or administer process tasks. You can work on tasks assigned to you, access detailed information, add information such as comments or documents
articleAWS MWAA (Airflow) currently has issues with its auto-scaling, such that tasks can be assigned to workers that are shutting down, leading to lost work ( technical.thombedford.com)