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BSBOPS502 – Manage Business Operational Plans with Learner Guide

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This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

A complete copy of this unit of competency can be downloaded from the TGA website: 

https://training.gov.au/Training/Details/BSBOPS502

This Learner Guide Covers

Manage business operational plans 

  • Establish Operational Plan
  • Manage Resource Acquisition
  • Monitor and Review Operational Performance

Gedi DOS SANTOS ALVES - Task 2 Assessment Answer Booklet - BSBOPS502 (1)

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BSBOPS502 Manage business operational plans

  • STUDENT NAME *
  • STUDENT ID *

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Introduction

The assessment tasks for BSBOPS502 Manage business operational plans are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Gamma Education & Training Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBOPS502 Manage business operational plans describes the performance outcomes, skills and knowledge required to manage business operational plans for products, programs, processes or services to an operational level.

For you to be assessed as competent, you must successfully complete two assessment tasks:

  • Assessment Task 1: Knowledge questions - You must answer all questions correctly.
  • Assessment Task 2: Project - You must work through a range of activities and complete a project portfolio.

Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. 

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

  • Have you read the assessment requirements for this unit? * Yes No
  • Do you understand the requirements of the assessments for this unit? * Yes No
  • Do you agree to the way in which you are being assessed? * Yes No
  • Do you have any specific needs that should be considered? * Yes No
  • If so, explain these in the space below
  • Do you understand your rights to reassessment? * Yes No
  • Do you understand your right to appeal the decisions made in an assessment? * Yes No

Assessment Task 1: Knowledge questions

Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Gamma Education & Training Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Gamma Education & Training Student User Guide. Refer to the appendix for information on:

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions Provide answers to all of the questions below:

  • 1. Explain: the purpose and content of an operational plan the role of an operational plan in achieving the organisation's objectives the purpose and content of a contingency plan. *
  • 2. Explain the difference between an operational plan modelled on the organisation as a whole and one that as been modelled to suit a specific organisational goal or department. *
  • 3. Describe typical methods for developing an Operational Plan. *

4. Complete the table below to describe information sources necessary to develop and present operational plans. The first row has been completed as an example for you to follow.

bsbops502 manage business operational plans task 2

  • 5. List four ways to consult with stakeholders *

6. Complete the table below to describe the requirements for resources included in operational plans:

Resource Type (Physical)

  • Description of the resources and 2 examples: *

Resource Type( Finance)

Resources Type (Human)

  • 7. Explain the purpose of ey performance indicators. *
  • 8. List four different approaches to developing key performance indicators. *
  • 9. Explain the procedure for documenting performance, including records that should be kept. *
  • 10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws. *
  • 11. Outline the aim and scope of the Fair Work Act 2009. *

Assessment Task 1 Cover Sheet

  • To be filled out and submitted with assessment responses * I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other students I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessment Task 2: Project

Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

• a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

• your learning resources and other information for reference

• Project Portfolio template (you will receive an email))

• Simulation Pack (if you need a case study). Ensure that you:

• review the advice to students regarding responding to written tasks in the Gamma Education & Training Student User Guide

• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Complete the following activities:

1. Carefully read the following:

This project requires you to develop and manage an operational plan for one business or work area by:

• sourcing information relevant to your work area/business and its related operational plan.

• consulting with others to develop and approve an operational and contingency plan.

• managing resource acquisition and performance according to organisational policies and procedures.

• addressing underperformance.

• negotiating and approving variations to the operational plan.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include organisational policies and procedures related to operational plans. You will also need data to review and assess operational progress in step 5.

Relevant policies and procedures may include:

• Recruitment, Induction and Development

• Procurement and Suppliers

• Reporting and Documenting

• Hierarchy of control/ Approval

• Any other relevant policies and procedures.

You will need to communicate with people who work for, or are involved, in this business or work area several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

2. Preparation

Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, have your business approved by your assessor and identify a work area to develop an operational plan for.

If you are using the case study, you will assume the role of sales manager and develop an operational plan for the approved business model “develop a cloudbased solution”.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Planning for an operational plan

Complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:

• source information relevant to the development of an operational plan for your work area, including stakeholders, legislative, organisational, financial and intellectual property requirements.

• identify potential activities and resource requirements (including their financial implications and KPIs) for the operational plan (include at least one human resource and one physical resource).

• identify data security issues. Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these upon submission. You will use the work done in this section of the Portfolio to consult with others and lead teamwork to develop an operational plan in the next activity. In preparation, read through step 4.

4. Developing an operational plan

Meet with at least two of the stakeholders you identified as part of Section 1 of your Project Portfolio. One of the stakeholders must be a client. Consult with stakeholders to agree on activities, resources, timeframes, KPIs and monitoring processes.

This meeting should take 20 minutes.

This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meetthe timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio. As part of this meeting, you are required to demonstrate your ability to:

• take a leadership role in the meeting

• facilitate effective group interaction

• influence the direction of the discussion

• present information using appropriate style, language, register and vocabulary

• listen to others and comprehend what they’re saying

• seek advice, feedback and support.

You will be assessed on this.

Complete Section 2 of your Project Portfolio. To complete Section 2, you need to: • develop and approve an operational and contingency plan. • document resource requirements. Approval can be sought in any way as long as you adhere to any organisational communication and approval requirements.

Approval may for example be:

• question and answer session (each stakeholder has a copy of the operational plan)

• executive team meeting

• email requesting approval

• updated project schedule

Explain your operational plan to relevant work team(s). Meet with at least one stakeholder who is a co-worker and part of a team who will be responsible for an activity in the operational plan.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

As part of this meeting, you are required to demonstrate your ability to:

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these upon submission.

5. Managing operational performance

Assume a period of time has passed.

If you are basing this on your own business, make sure you have data (that shows underperformance) available for the activity/KPI you selected to monitor. If you are basing this on the case study, assume:

• invoices show that the advertising consultant has spent more than what was budgeted for.

• a project schedule shows the advertising consultant is still delivering within agreed timeframes.

Complete Section 3 of your Project Portfolio.

To complete Section 3, you need to:

• confirm resources were acquired following organisational policy, practices and procedures.

• incorporate intellectual property rights and responsibilities (e.g. via memo to staff).

• plan and implement the monitoring and documentation of the performance for one activity.

• assess the progress performance of the activity (using relevant data).

• address the underperformance of a human or physical resource (at least one resource) and confirm support.

Meet with relevant stakeholders to discuss underperformance and negotiate variations to the operational plan. Meet with at least one of the stakeholders you identified as part of Section 1 of your Project Portfolio who is associated with the underperformance.

Negotiate with stakeholder(s) to:

• establish reasons and solutions for underperformance.

• negotiate variations to the operational plan required due to the underperformance.

• establish support requirements

This meeting and negotiation should take 10 minutes.

This meeting and negotiation may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 3 of your Project Portfolio.

• listen to others and comprehend what they’re saying.

Make sure you have answered all questions in Section 3.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Assessment Task 2 Cover Sheet

  • Student declaration To be filled out and submitted with assessment responses * I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other students I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. I have correctly referenced all resources and reference texts throughout these assessment tasks.

Section 1: Planning for an operational plan

  • About the organisation Provide an overview of the organisation and product/services/programs. Describe the key functions and activities of the work area you will develop an operational plan for. Briefly describe at least two objectives outlined in the strategic plan (if there is no strategic plan for your business, develop two objectives for your work area or business). Describe your job role. Explain how your job role contributes to the broader goals of the business or work area.
  • Source information Identify stakeholders who will contribute to the operational plan and provide relevant approvals: • Who are they (consider escalation, specialist resource manager, colleague, client)?• What contribution will they make? • What will they approve (if relevant)? Identify and summarise any legislation relevant to the operational plan you develop. Identify and summarise any organisational policies and procedures relevant to the operational plan you develop.(Attach proof to this section of your portfolio). Summarise the financial information (e.g. budget and forecast) that will inform spending and (attach proof to this section of your portfolio).
  • Identify potential activities What potential activities are required to address the objectives (at least three per objective)? What are your suggested time frames for each activity? Who will be responsible for the completion of each activity?
  • Establish potential human resource requirements For each potential activity in the operational plan, list the human resources required (at least one new human resource should be required). For each human resource: • research and summarise information on resource options and how the resource may be sourced (e.g. can internal staff do the job, are consultants required etc.?). • analyse options and choose one. • explain how the resource will be recruited and inducted following policy and procedure. • explain any financial implications (e.g. approval required, amount to be budgeted for etc.). • explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource.
  • Establish potential physical resource requirements Use the information from your research and knowledge of your work area. For each potential activity in the operational plan, list the physical resources required (identify at least one). For each physical resource: • research and summarise information on resource alternatives (e.g. RPA vs human input) • analyse options and choose best one• explain how the resource will be obtained/purchased following policy and procedures • explain any financial implications (e.g. approval required, amount to be budgeted for etc.) • explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource (other than those already considered).
  • Establish potential KPIs For each activity, establish measurable KPIs. Show how you approached establishing the KPIs in a mathematical way using problem-solving. How do the KPIs reflect financial requirements? List ways to monitor the KPIs.
  • Identify data security issuesIdentify any data security requirements or issues associated with the activities

Section 2: Developing an operational plan

  • Consult with others Summarise the outcomes of your meeting with relevant stakeholders: • Which stakeholders did you consult with? • Why were these stakeholders part of the consultation process? • Were any changes to your suggested activities, resources, time frames, KPIs and monitoring processes requested? Describe how you collaborated to achieve joint outcomes. How did you seek feedback, advice and support?

bsbops502 manage business operational plans task 2

  • Objectives 1 *
  • Objectives 2 *

Develop a contingency plan

bsbops502 manage business operational plans task 2

  • Approve plan Follow organisational policies and procedures to seek approval for your operational plan: • Who will you seek approval from? • How will you seek approval?Attach proof of approval (e.g. minutes of executive team meeting, draft email) to this section of the portfolio.
  • Document resource requirements Document the resource requirements (following organisational policy and procedures). Attach proof to this section of the portfolio.
  • Explain plan to team Attach proof to this section of the portfolio (if not already viewed in person by the assessor).
  • Confirm human resource acquisition Confirm that any new staff members required to complete the activities in the operational plan were recruited and inducted according to the organisation’s policies,practices and procedures (e.g. via email, face-to-face conversation, survey etc.) Attach proof to this section of the portfolio.
  • Confirm physical resource acquisition Confirm that any new physical resources and services required to complete the activities in the operational plan were acquired according to the organisation’s policies, practices and procedures (e.g. via email, face-to-face conversation, invoices, quotes etc.) Attach proof to this section of the portfolio.
  • Incorporate Intellectual Property (IP) requirements Take necessary steps to ensure any IP requirements (established in Section 1 of your Project Portfolio) are incorporated in the execution of activities (e.g. memo to staff, contractual agreement, email to include it in induction process etc.) Attach proof to this section of the portfolio.
  • Plan and implement monitoring. Choose one activity and its related KPI. Establish a process that can be used to monitor and document performance of the KPI (either using a flowchart or words).Implement the process (e.g. by placing a poster in the office, sending an email etc.)Attach proof of your implementation to this section of your portfolio. *

Assess progress

Assess and document the progress of the activity you selected to monitor in the previous step (use the data showing underperformance).

You may consider:

• Is it likely to be completed within the timeframe set?

• Will it meet budget?

• Are any additional resources required?

• Are any resources underperforming (identify at least one)? Attach relevant data/proof of progress to this section of your portfolio.

Attach documented performance to this section of your portfolio.

Negotiate and approve variations

Summarise the outcomes of your negotiations with relevant stakeholders:

• Who was part of the negotiation?

• What are reasons for underperformance and how can it be solved?

• What did you negotiate (e.g. adjusted timeframe to allow for additional training)?

• How can you support the resource going forward?

• Which variations were approved? Attach proof of your negotiation to this section of your portfolio (if not already viewed in person by your assessor).

Approve variations. Gain approval from relevant stakeholders for the negotiated variation(s). Attach proof to this section of your portfolio (e.g. minutes of executive team meeting, email etc.).

Address underperformance Confirm that support is provided where necessary according to policy and procedures (e.g. email to arrange training). Attach proof of confirmed support to this section of your portfolio.

ASSESSMENT SUMMARY SHEET

After the assessment, the Assessment Summary Sheet should be signed the Assessor, Student and the Academic Manager. If a Not Competent, has been achieved then strategies to address the gaps in the performance should be have been identified and a time for reassessment organised on the attached resubmission / feedback sheet.

  • Student Declaration I declare that: * The Trainer/assessor advised me of the date and time of the assessment. The Trainer /assessor explained appropriate evidence required to complete assessment. The Trainer/assessor explained the purpose and the consequence of assessment I was provided with any special needs required relating to the assessment process. The Trainer/assessor explained my rights regarding the appeals process This assignment is my own work and that I have correctly acknowledged the work of others This assignment is in accordance with Gamma Education & Training guidance on good academic conduct (and how to avoidplagiarism and other assessment irregularities)
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  4. BSBOPS502 Assessment Templates V1.0721.docx

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COMMENTS

  1. Bsbops 502+-+Assessment+Task+2+v2

    Student Declaration...................................................................................................................................................... Task 2 - Develop an operational plan, plan and manage resource acquisition.........................

  2. Bsbops 502 Task 2 V1

    BSBOPS502 Manage Business Operational Plans Assessment 2 - Project Instruction This assessment task requires the student to implement the operational plan by organising human resources and equipment requirements in accordance with organisational policy and procedures. Also you are required to monitor and

  3. BSBOPS502

    Assessment Task 2 Manage business operational plans BSBOPS502 BSBMGT517 Manage operational plan Page 1 RTO Provider: 91153 - CRICOS Code: 02672K greenwichcollege. edu.au

  4. BSBOPS502 Task 1 Que

    operational plans. The first row has been completed as an example for you to follow. Information source Description Examples (provide 1) Colleagues/Employees Colleagues may be part of the same team, or from another team. Strathfield College RTO: 91223 CRICOS Provider Code: 02736KBSBOPS502 Manage Business Operational Plans| 4

  5. Manage Business Operational Plans

    Complete the following activities: Task 2.1 Develop an operational plan The trainer and assessor will allocate time in week 1 of class to conduct a meeting to brief the students on the scenario for assessment and the requirements of the operational plan.

  6. BSBOPS502

    BSBOPS502 - Manage business operational plans (Release 1) Summary Usage recommendation: Current Mapping: Release Status: Current Releases: Companion volumes: Unit of competency Companion Volume Implementation Guide is found on VETNet Assessment requirements Companion Volume Implementation Guide is found on VETNet Delivery:

  7. BSBOPS502

    Task 2 - Develop an operational plan, plan and manage resource acquisition Task summary and instructions What is this assessment task about? In response to a simulated business scenario, you will research resource requirements and develop an operational plan in consultation with relevant stakeholders.

  8. PDF Assessment Requirements for BSBOPS502 Manage business operational plans

    Release: 1 Assessment Requirements for BSBOPS502 Manage business operational plans Modification History Performance Evidence The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  9. PDF BSBOPS502 Manage business operational plans

    Application This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

  10. Manage Business Operational Plans

    Task 2.1.1 Updated current operational plan in Task 2.1.2A Operational plan for the e-commerce strategy in Task 2.1.2B 2 x contingency plans in Task 2.1.2C Proposal for resource requirements in Task 2.1.2D Feedback from consultation in simulated work condition in Task 2.1.2E Observation checklist in Task 2.1.2F

  11. PDF BSBOPS502 Manage business operational plans

    BSBOPS502 Manage business operational plans - Workshop Assessment . Print Date Document No Document Title Version Date Approved Page No 26/10/2022 BSBOPS502_Task 1_Workshop Assessments_MBQLD_V1.11 V1.1 1/06/2022 2 of 2 ; During the Practical Observation tasks, did the student perform the following criteria to a ...

  12. Bsbops 502 Task 2

    This project requires you to develop and manage an operational plan for one business or work area by: sourcing information relevant to your work area/business and its related operational plan. consulting with others to develop and approve an operational and contingency plan. managing resource acquisition and performance according to orga...

  13. BSBOPS502

    BSBOPS502 - Manage Business Operational Plans with Learner Guide. This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. The unit applies to individuals who manage the work of ...

  14. Bsbops 502 Student Project Portfolio

    BSBOPS502 Task 1 Que. Bsbops 502 Student Project Portfolio - David Marin Fernandez. BSBOPS504 Task 1 Short Questions. Short Answer Questions in multiple questions. based on given company. rto no: 91223 student project portfolio bsbops502 manage business operational plans.

  15. BSBOPS502

    BSBOPS502 - Manage business operational plans. You are required to: Complete the tasks within the time allowed, as scheduled in-class roll. Research and finalise resource requirements to be implemented to work teams Develop operational plan to be implemented to work teams Implement the operational developed. Monitor and review operational performance of each work team.

  16. RonishPokhrel BSBOPS502 Assessment Tasks

    RonishPokhrel BSBOPS502 Assessment Tasks - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. management

  17. Gedi DOS SANTOS ALVES

    BSBOPS502 Manage business operational plans Assessment Answer Booklet -Task 2 You only need to submit the answers of the assessment tasks to your trainer. Please do not submit the questions and any instructions in red. Task 2 - Develop operational plan project You only need to submit the answers of the assessment tasks to your trainer. Please do not submit the questions and any instructions in ...

  18. BSBOPS502: Manage Business Operational Plans

    BSBOPS502 task 1 - Read online for free. The document provides guidance on developing operational plans. It explains that operational plans define the tasks needed to achieve organizational objectives and implement strategies. They ensure resources are allocated appropriately. Contingency plans prepare for unusual events. Operational plans can ...

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    treat riskmanage the risk if it occurs Secure companyintellectualproperty bothphysically anddigitally- using the IPsystem to registera patent, trade mark, design or right (PBR) - Use passwords and limit employee access to important databases - Managerment- IT- $ 1,000 outside budget for e-commerce strategy. End of preview Want to read all 79 pages?

  20. BSBOPS502 Manage Business Operational Plans Assessment 2.docx

    Assessment 2 Qualification BSB50420 Diploma of Leadership and Management Subject Operational Planning Assessment method Case Study Weighting 50% Unit of Competency BSBOPS502 Manage Business Operational Plans *****IMPORTANT***** The following table summarises the relationship between the Assessment and Performance Criteria (PC) outlined in the ...

  21. BSBOPS502 Manage business operational plans

    Assessment Task 1: Knowledge questions - You must answer all questions correctly. Assessment Task 2: Project - You must work through a range of activities and complete a project portfolio. Student Assessment Agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

  22. Bsbops 502 Manage business operational plans Assessment Task 1

    BSBOPS502 Manage business operational plans Assessment Task 1 - Written responses and project The purpose of strategic planning is to launch wide-ranging corporate goals and generate a plan to achieve them. It implies evaluating your daily operations to consider the company direction and establish priorities.

  23. BSBOPS502 Task 2 V1.0.pdf

    CCMT-BSBOPS502 Task 2 -V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E-mail: [email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 1 of 6 BSBOPS502 Manage business operational plans Assessment 2 ...